Articles on: Troubleshooting

My scene preview is black when Gamecaster is focused

If you're seeing a black scene preview area inside Gamecaster, it's likely because you're running on a laptop with a mobile NVIDIA GPU. In most cases we automatically resolve these issues during installation, but sometimes things go wrong.

How do I fix my black scene preview?

Here are some steps you can take to fix the issue:

Launch Gamecaster and open up Settings.

Go to Advanced and change your GPU Adapter to whichever GPU you typically use to play games on. If you're not sure, then select your dedicated NVIDIA or AMD card.

Restart Gamecaster.

Try turning off applications like MSI Afterburner and RivaTuner.

Another thing to check if you're using an NVIDIA card: open NVIDIA Control Panel and make sure that Gamecaster.exe is using High-performance NVIDIA processor in the option below:

If you're still having issues after this, first try to change the GPU Adapter to something else and then back again, or failing that, reach out to support on our Discord.

Updated on: 01/04/2022

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