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If you're running into technical issues with Gamecaster, we're here to help.
Gamecaster is having performance issues, help!
Streaming and recording while playing a game will put a burden on any computer, but Gamecaster shouldn't be the one getting in your way, especially if it was running smoothly in the past. We've compiled some quick tips to check and tweak in case you find that Gamecaster is slowing down or causing performance issues. Read: What are the system requirements? Read: [I don't have a powerful PC. Can I still stream or
How do I perform a clean install of Gamecaster?
For one reason or another you may want to cleanly remove or reinstall Gamecaster to resolve issues. We recommend the following steps to ensure you remove all of Gamecaster's files for a fresh install. Uninstall Gamecaster from Windows using Add or remove programs. After uninstalling, go into %appdata%Gamecaster, and if the cefcache folder is still there, delete it or rename it to cefcache_old. Go into C:ProgramData, and if there's a Gamecaster folder in there, delete i
Help! Gamecaster won't install or launch!
Having trouble installing or launching Gamecaster? Try the fixes in this guide.
Gamecaster created a bunch of Audio Render entries. How can I get rid of them?
Multiple reinstalls of Gamecaster can sometimes cause additional Audio Render entries to get installed and not removed correctly during uninstall. Below are the steps to uninstall them from the correct place to ensure they don't keep coming back. Read: How do I perform a clean install of Gamecaster? Open up Device Manager in Windows. Scroll down and expand the `Sound, video and game contro
My microphone is too quiet/too loud, help!
Getting your microphone volume just right is an important step for streaming since it's one of the most direct ways you interact with your audience. If they can't understand what you're saying, then it's going to be hard for them to talk to you or listen to you react to your game! There are a number of options in Gamecaster to help manage your microphone, but even before you start streaming there are some tips you do to help improve your noise situation: Your environment is everything.
I don't have a powerful PC. Can I still stream or record with Gamecaster?
Streaming and recording will put some amount of strain on any computer, and this is especially true if you're trying to do both on the same machine that you play games on. But even if you don't have the most up-to-date rig with the latest specs, there are still some tweaks you can try to help improve your broadcast. Read: What are the system requirements? Below are some sample settings that try and tax your sys
Gamecaster is not detecting any system sound or game audio
We are aware of some ongoing issues with the new audio engine. This is due to an incorrect detection of certain devices as 7.1 surround sound, even if they are set as stereo. We are currently working on resolving issue and hope to have an update soon. In the meantime, you may try the following steps to self-diagnose this issue. The steps you follow may depend on the device(s) you are using. Realtek Devices SteelSeries Arctis 5 (and possibly other versions) Realtek Devices
I can't hear my game or Discord comms on stream
There are a few reasons one or more audio sources aren't getting picked up in your streams or recordings. Here's a list of things to check to make sure everything gets captured. Double-check to see that Gamecaster is detecting all of your audio sources, and make sure none of them are muted in the Audio Mixer: To ensure all your audio sources are getting capture
I'm having trouble downloading Gamecaster and logging in
If you click on the Download Gamecaster link at our website and nothing happens after a long time on the succeeding https://gamecaster.com/download/thank-you page, then there may be something on your computer, your network, or even your ISP that is blocking a connection to our servers. A similar symptom is if you're able to download and install the program, but are unable to log in via Twitch, Facebook, or YouTube and the login pages indicate `This
My webcam or capture card is showing a scrambled image
We are currently aware of an issue where your webcam or capture card output may be showing a doubled and scrambled image: If you are experiencing the same for either or both of your devices, go to Settings > Advanced > Processing Mode and select the Legacy (Uses CPU) option. After a restart of Gamecaster your video feed should be fixed. Once we have a more permanent fix we'll
My scene preview is black when Gamecaster is focused
If you're seeing a black scene preview area inside Gamecaster, it's likely because you're running on a laptop with a mobile NVIDIA GPU. In most cases we automatically resolve these issues during installation, but sometimes things go wrong. How do I fix my black scene preview? Here are some steps you can take to fix the issue: Launch Gamecaster and open up Settings. Go to Advanced and change your GPU Adapter to whichever GPU you typically use to play games on. If you're n
Streaming and recording is really bad on my laptop, what can I do?
If you've been playing and streaming on a gaming laptop bought in the last few years, then there's a big chance yours comes with both an integrated graphics card along with a discrete one from NVIDIA or AMD. The main benefit of this is your laptop can use the integrated graphics for general use when you aren't running any heavy tasks like games or other graphics-intensive s
My installations fails due to missing MFPlat.DLL
To install and launch Gamecaster, you are required to download and install the Windows Media Foundation Pack. You'll likely be missing this if you are running on an N version of Windows 10, and can be installed by heading here: https://www.microsoft.com/en-us/software-download/mediafeaturepack
My camera is disappearing from my scenes
You may find that when editing scenes using a theme, your camera and Main Source may disappear after saving out of Scene Editor and returning to the main Gamecaster interface. This is currently a known issue, and you can fix it simply by re-editing any affected scenes, re-adding your camera and sources via Add Widget > Sources > Camera Source / Any Game Source (making sur
Windows 7 Deprecation Notice
UPDATE: If you are trying to continue using Gamecaster with Windows 7, please follow these few simple steps: Make sure you are running on version 4.0.2012.0903. If you are not, you can download it here. Download this startup.html file, and then copy and paste it into your Gamecaster installation directory
How do I create a crash dump file?
Sometimes other applications and hardware can interfere with Gamecaster, resulting in unexpected crashing and unwanted behavior. A dump file allows us to get a deeper look into what's going on behind the scenes, and gives us a snapshot of your Gamecaster process in its current state. How do I create a dump file? Creating a dump file is simple and doesn't take long at all! Launch Gamecaster and repeat the issue. If Gamecaster is already running and your app has crashed, you can move
Does Gamecaster support ultrawide resolutions?
Many gamers are starting to upgrade their displays to ultrawide resolutions with 21:9 and even 32:9 aspect ratios. While these are amazing displays to work and game on, you will have to do a bit of tweaking to be able to stream in an ultrawide resolution. For many platforms including Twitch, the standard resolution is 16:9. You can tweak your Main Source to still use your ultrawide resolution with Gamecaster so that you don't get a stretched image. Go into Scene Editor and place yo